Frequently Asked Questions
Your Questions Answered – Everything You Need to Know About Working with Dynamic.
📦 Delivery
🛠️ Product & Installation
👥 Trade Accounts
🧾 Orders & Returns
💻 Product Data & Support
How long does delivery take?
Standard delivery is typically within 3–5 working days. Bespoke and made-to-order items may take longer, but most products have the option to be upgraded to a next day delivery.
Do you offer free delivery?
Yes, we offer free delivery. Please contact us for specific thresholds or tailored pricing.
How quickly can you deliver stocked items?
Most core items are available for next working day delivery if the order is placed before our daily cut-off time.
Can you deliver directly to my customer?
Yes, we offer delivery directly to your customers, helping streamline your supply chain and improve turnaround time.
What areas do you deliver to?
We deliver nationwide across the UK, including both standard and more remote areas. Our logistics network is designed to handle bulky goods with ease.
Will I be notified before delivery?
Yes, you’ll receive a confirmation once your order has been dispatched, and full tracking is available. For larger deliveries or installations, our logistics team will also contact you to arrange a convenient time.
How can I track my order status?
Once your order has been dispatched, you’ll receive a tracking link via email. You can also check your order status by contacting our support team or logging into your trade account portal.
Do you offer furniture assembly and installation?
Yes, our trained installation teams can assemble and position furniture exactly where it's needed – ideal for larger office fit-outs.
Is installation included in the price?
Installation is available as an optional service. Pricing depends on the size and scope of the order – View our installation pricing here
Can you remove old furniture during installation?
Yes, we offer a removal and recycling service for existing furniture, subject to prior arrangement.
Can I order bespoke or custom furniture?
Yes! We offer customisation options on many products, including our UK-manufactured soft seating. Contact our quotes team to discuss your requirements.
Are your products suitable for home offices?
Yes! Many of our ranges work perfectly in home office setups and are available in compact sizes and stylish finishes.
Can I see fabric or finish samples before ordering?
Absolutely! We can send samples on request—just let us know what you’re interested in.
Can I get access to wholesale pricing?
Yes, once your trade account is approved, you'll have full access to trade pricing and exclusive partner benefits. Register for a trade account here
Is there a minimum order value?
We don’t have a strict minimum order value, but some services like free delivery or installation may depend on order size.
Do you offer credit accounts?
Yes, credit accounts are available to approved trade customers subject to checks. You can apply through our accounts team.
How do I apply for a trade account?
You can apply by completing our short online form here.
How do I place an order?
Orders can be placed via our website or via email to the sales team. We reccomend placing all orders through the website to ensure the fastest delivery.
Can I return an item?
Yes, we accept returns on unused goods within 14 days of delivery. Custom or made-to-order items may not be eligible for return.
What happens if something arrives damaged?
Please notify us within 48 hours of delivery. We'll arrange a replacement or refund as quickly as possible.
Do prices include VAT?
All prices listed on our website exclude VAT, which is added at checkout.
Can I get product data for my ecommerce website?
Yes, we offer structured data feeds with high-quality images, specifications, and pricing to help you populate your website easily.
Do you support 3D planning tools like pCon?
Absolutely – many of our products are available in pCon format, making it simple to include them in room planning projects.
Can I get white-labelled marketing material?
Yes, we provide product images, brochures, and spec sheets with your branding to help you market Dynamic products as your own.
Can you assist with space planning or CAD layouts?
Yes, we offer a full space planning service including 2D CAD layouts and 3D visualisations. This is ideal for larger projects or office fit-outs where accurate planning is essential.
Do your products come with a warranty?
Yes, all of our products come with a manufacturer’s warranty. Length and coverage vary depending on the product—please check the product details or get in touch for more info.
Do you offer customisation options for your furniture?
Yes, many of our products can be customised to suit your requirements. We offer a variety of upholstery options, alternative sizes, shapes, and finishes across a wide range of items.